Terms and Conditions of Service

Seller Identification

The goods covered by these general conditions are offered for sale on the website www.lovetouch.it by ALPINE SRL with headquarters in Frosinone, Via Sodine 16 - 03100, VAT number 02636530608, certified email: alpine@arubapec.it
(hereinafter also the Seller)

1. Definitions

1.1) In these General Conditions of Sale the following terms have the meaning specified below:

1. a) "online sales contract" means the distance contract stipulated between a Seller and a final consumer Buyer, through a sales system organised by the Seller, which uses the remote communication technology known as the internet;
2. b) the term "Seller" refers to Alpine Srl, party to this contract, which manages the Site, selling the products indicated in the following point directly to users (Buyers);
3. c) the term "Products" refers exclusively to the movable goods and/or services present in the electronic catalogues of the Site;
4. d) the expression “Perishable products” refers exclusively to movable goods present in the site's catalogues and which can perish rapidly due to their nature
5. e) the term "Purchaser" refers to the final consumer-customer who is authorised to operate on the Site in order to purchase the products, according to the methods indicated in these general conditions;
6. f) "Consumer" means the natural person who purchases goods and services for purposes not directly or indirectly related to any professional activity he or she may carry out.
7. g) the term "Parties" refers to the Seller and the Buyer taken together;
8. h) the term "Site" refers to the website corresponding to the address www.lovetouch.it through which it is possible to make online purchases;
9. l) the term "Consideration" refers to the selling price of each product;

1. Object of the contract

2.1) These general conditions, which are made available to the Buyer for reproduction and storage pursuant to art. 12, Legislative Decree 9 April 2003, n. 70, have as their object the purchase of products, carried out remotely and via electronic network, via the website lovetouch.com by Alpine Srl

2.2) With this contract, respectively, the Seller sells and the Buyer purchases remotely the movable goods and/or services indicated below.

2.3) The goods and/or services covered by this contract are all the products chosen by the Buyer and placed in the virtual shopping cart, following the online purchasing procedures indicated on the site.

2.4) The products and/or services referred to in the previous point are illustrated on the web pages in the SEX TOYS, VAGINA, PENIS, ANUS, BONDAGE, INTIMATE, LUBRICANTS sections of the Seller's Website.

2.5) The Seller undertakes to supply all the products indicated below upon payment of a fee as per art. 4 of this contract.

1. Acceptance of the conditions of sale

3.1) These general conditions are valid from the date of conclusion of this contract and may be updated, integrated or modified at any time by the Seller, who will provide notice of this via the pages of the lovetouch.it website and such updates/modifications and/or additions will be effective for future purchases.

3.2) All purchase orders will be forwarded by the buyer to the Seller, after registering on the site and/or completing the indicated purchase procedure.

3.3) These general conditions of sale must be reviewed online by the Buyer before completing the purchase process. Submitting the purchase order confirmation therefore implies full knowledge of the same and their full acceptance.

3.4) By confirming the Order by clicking on "Complete Purchase", the Buyer declares that he has consciously accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment terms illustrated below, declaring that he has read and accepted all the indications provided by him pursuant to the above-mentioned rules, also acknowledging that the Seller does not consider itself bound by different conditions unless previously agreed in writing.

3.5) Sales transactions for consumers are governed by the provisions of the Consumer Code (Legislative Decree no. 206 of 6 September 2005 and subsequent amendments), while privacy protection is subject to the provisions of GDPR 679/2016 and Legislative Decree no. 196 of 30 June 2003, as amended. Regarding the contractual conditions applied to commercial users, reference should be made to the new provisions of EU Regulation 2019/1150.

3.6) Acceptance of the terms and conditions of sale must be expressed by accurately completing all sections of the electronic form , and by selecting and then accepting the boxes labeled ACCEPTANCE OF TERMS AND CONDITIONS OF SALE and PRIVACY POLICY.

1. Purchase methods and selling prices

4.1) The products, prices, and conditions of sale on the Site—subject to availability—do not constitute a public offer to the consumer; therefore, they must always be considered indicative and subject to express confirmation by email from the Seller, which constitutes acceptance of the purchase order.

4.2) The prices of the products offered for sale on the Site are indicated in euros and are the prices in effect at the time the Order is placed by the Buyer. The Seller may change the selling prices of the products at any time and without notice. Such changes will, however, be notified to the Buyer before any Order is placed.

4.3) Product prices include VAT but do not include shipping costs. Shipping costs vary depending on the shipping method and destination selected by the Buyer when placing the Order and are displayed in the Order summary before the Buyer requests confirmation of the Order. Please refer to Article 9 of these General Terms and Conditions of Sale.

4.4) Receipt of an order does not bind the Seller until the Seller has expressly accepted the order via an "Order Processing Confirmation Email" (see point 6.1 below). Please note that upon receipt of the order by the Buyer, the system will automatically send a confirmation email summarizing the order received, which should not be construed as formal acceptance. The Seller will formally confirm and accept the order with a subsequent email, after verifying the availability of the selected product.

4.5) The Buyer expressly grants the Seller the right to accept the order, even partially (for example, if not all the products ordered are available). In this case, the contract will be deemed finalized with respect to the goods actually sold.

4.6) The Buyer expressly declares that the purchase is being made for purposes other than any commercial or professional activity he or she may carry out.

1. Products and Offers

5.1) In accordance with Article 52 of the Italian Consumer Code (Legislative Decree 206 of 6 September 2005), and the conditions of this contract, before sending the Order the Buyer can view the information on the Website relating to the price, including shipping costs, the essential characteristics of the product(s) or services he/she wishes to purchase.

5.2) In any case, and in the event that, after sending the Order, there is a total or partial unavailability of the product, the Buyer will be informed by email of the unavailability of the product and of the total or partial cancellation of the Order.

5.3) In the event of total or partial cancellation of the Order: the cancellation of the Buyer's Order will occur automatically, without any charge to the Buyer.

5.4) The Seller also reserves the right to suspend or cancel the fulfillment of an Order and/or delivery, regardless of the nature and progress of the fulfillment, in the event of non-payment or partial payment of any amount owed by the Buyer, in the event of payment problems, in the event of technical problems, in the event that, at the Seller's sole discretion, a practice potentially damaging to selective product distribution agreements may arise, or in the event of fraud or attempted fraud relating to the use of the Seller's Website, including with respect to previous Orders. In the event of rejection of the Order, the Seller will notify the Buyer, within 30 working days of placing the Order, of its inability to accept the Order.
The sale will be final only upon acceptance of the Order by the Seller, by sending an email confirming that the Order has been fulfilled to the Buyer.

5.5) The Seller shall be entitled to collect the full price of the Order:

• for payments made by credit card, from the moment the Order Confirmation Email is sent;
• for payments made using other payment methods from the moment the email informing the Buyer that his Order has been shipped is sent.

5.6) The Seller recommends that the Buyer retain emails received from the Seller on paper or electronic media. The Buyer is informed that these emails will be sent to the email address entered by the Buyer at the time of purchase. The Seller will not be responsible for any invalid email address entered and/or failure to receive the Order Confirmation email for reasons not directly attributable to the Seller. In such cases, the sale will be considered final.

1. Conclusion of the contract

6.1) The Contract stipulated through the Site is deemed concluded when the Buyer receives, via email, the formal confirmation of the order, with a communication ("Order Confirmation Email") following the automatic email summarizing the order referred to in Article 4.7, through which the Seller accepts the order sent by the Buyer and informs the Buyer that it can proceed with its processing. The Contract is concluded at the place where the Seller's registered office is located.

6.2) Until the Buyer has received the Order Confirmation email, referred to in the previous point, he has the right to cancel the order by sending an email to the Seller's address info@lovetouch.it or according to any other methods indicated on the Site.

1. Payment

7.1) The Buyer guarantees the Seller that he has the necessary authorizations to use the payment method chosen for his Order at the time of sending the Order.

Payment Methods:
Credit Cards
PayPal

7.2) All Orders are payable in Euros, including taxes and mandatory fees. Any bank charges will be borne exclusively by the Buyer (even in the event of a refund).
In the event of failure or delay (more than 2 days) in payment of the Order by the Buyer, the Seller reserves the right to apply default interest at the legal interest rate starting from the tenth working day following the date of the Order or from the notification of rejection of the bank payment.

7.3) Ownership of the products ordered will remain with the Seller until the entire price of the Order, including shipping costs, taxes and other mandatory contributions (where applicable) are paid in full by the Buyer.
All orders, before being processed, are verified for authenticity directly by the respective credit card issuers, for the customer's protection. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically cancelled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The customer will be informed via automatic email.

7.4) Communications relating to the payment and the data communicated by the Customer when this is made take place on specially protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.

1. Product shipping costs and times

8.1) Shipping costs vary depending on the total amount of the order:

• for orders with a total amount of less than 35 euros, the shipping costs will be 7.90 euros (with the exception of any promotions or offers);
• For orders with a total amount greater than 35 euros, shipping will be free.

8.2) Shipping times to Italy are:
PREPARATION TIME: 24 hours (working days)
DELIVERY TIMES: 24/48 hours (working days)
TOTAL DELIVERY TIMES ITALY: 48/72 hours (working days)

Orders placed on Saturday and Sunday will be handed over to the courier on the next working day, excluding holidays.

8.3) For international orders, shipping costs €10.90. Shipping costs €7.90 for orders over a certain amount. Payment is only possible by credit card or PayPal.

8.4) If the recipient fails to collect the order, any storage and return costs will be borne entirely by the recipient.

8.5) All Buyers can pay for the goods ordered using the following payment methods indicated "online" at the time of purchase: Credit Cards, PayPal and cash on delivery.

1. Delivery methods

9.1) The Seller will deliver the selected and ordered products to the Buyer at the address indicated by the Buyer as the delivery address on the Order ('Delivery Address'), using the methods set out in the previous articles, using trusted couriers and/or shipping agents: Bartolini and GLS. DHL or Federal Express for international orders.

9.2) To change the delivery address after the ordered products have been shipped, the Buyer must contact customer service and send a confirmation email.

9.3) Orders will be processed as soon as they are received, and the Seller undertakes to deliver the products as quickly as possible and in any case within 30 days of the contract conclusion date (i.e., from the time the user confirms the order online). The total cost of the order, including shipping costs, will be visible before confirming the purchase.

1. Defects, non-conformities and damage to products

10.1) The shipped goods will be inspected and delivered to the carrier intact and without defects. The Seller cannot be held liable in any way for any delays or damages attributable to the carrier's fault.

If the buyer refuses the purchased products without any valid reason, the Seller will charge the Customer the return shipping costs.

10.2) The Buyer, or the recipient of the Order, is invited to check the condition of the package and the products upon delivery.

In the event of anomalies in the package (damaged or open package, traces of liquid, etc.) and/or in the products ordered (missing, defective, or damaged products), the Buyer or the recipient of the Order must return the products to the Seller following the procedures described below.

10.3) Failure to comply with the correct procedure excludes any recourse against the carrier and/or the Seller, including the right to a refund of the Order and/or the return of the products ordered.

10.4) The Buyer, or the recipient of the Order, may alternatively contact the Seller at the email address info@lovetouch.it to find out how to return the damaged, non-compliant and/or defective product or products.

10.5) The Buyer must follow the procedure for returning damaged, non-compliant, and/or defective products indicated by the Seller. Otherwise, the Buyer will not be entitled to a refund or replacement of the products in question.

Procedures that must necessarily be followed in the event of obvious damage to the package for its return to the Seller :

10.6) In the event of an anomaly noted in the presence of a courier shipping manager:

Refuse delivery and write all your reservations regarding the anomaly clearly and in detail on the courier's document.
It is necessary to subsequently forward a report regarding the refused collection to the Seller by email or by calling +39 00775 871479 (Mon-Fri 9:00-13:00 14:00-18:00)

10.7) Procedure that must be followed in the event of a missing, damaged or defective product:
The Seller may request information regarding the identity of the Buyer or the recipient of the Order and perform any necessary checks. The Seller will inform the Buyer or recipient of the procedure to follow to return the damaged or defective product or to obtain the missing products.
Once the products have been received, the Seller will verify that they are indeed defective, damaged, or do not correspond to the description provided on the Website. If this verification is positive, the Seller will replace the defective, damaged, or non-compliant product and send it to the Buyer as soon as possible and in any case within 30 (thirty) working days of receiving the products.

10.8) Shipping costs will be entirely borne by the Seller.

10.9) In the event that the Seller is unable to replace the products within the aforementioned period, it will immediately notify the Buyer at the email address provided during the purchase process and will refund the Buyer the cost of such products and shipping costs if the Buyer provides proof of the cost of returning the products. The Seller will refund the price using the method chosen at its discretion as quickly as possible, and in any case within 30 (thirty) working days from the date on which it receives the products.

10.10) In the event that, after examining the returned products, the Seller reasonably believes that the products cannot be considered defective, damaged or not compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him, with shipping costs charged to the buyer.

1. Responsibility

11.1) The Seller assumes no responsibility for any delay or failure to deliver the goods due to force majeure or unforeseeable circumstances which prevent, in whole or in part, the execution of the contract within the agreed timeframe.

11.2) The Seller shall not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to perform the contract for the reasons mentioned above, the consumer being entitled only to the refund of any price paid.

11.3) The Seller shall not be liable for the consequences arising from a defective product if the defect is due to the product's conformity with a mandatory legal provision or a binding provision, or if the state of scientific and technical knowledge, at the time the manufacturer put the product into circulation, did not yet allow the product to be considered defective.

11.4) The Seller will not be liable if the injured party, aware of the product defect and the danger, voluntarily exposed themselves to it. Likewise, the Seller is not liable for defects resulting from misuse and/or incorrect use of the purchased goods, external causes (e.g., impacts, falls, etc.), carelessness, or improper use.

1. Guarantees and assistance methods

12.1) The Seller sells only original, high-quality products. The warranty is valid for 2 years from delivery and begins on the day of purchase.

12.2) In the event of a lack of conformity, the buyer must report it to the seller within 2 (two) months of the date the defect was discovered. Otherwise, the buyer will forfeit the right to the warranty.

12.3) The Seller is liable when the lack of conformity becomes apparent within two years of delivery of the product.

12.4) In the event of a defect, the Buyer has the right to have the goods restored, free of charge, to their conformity through repair or replacement. If these remedies fail, the Buyer has the right to an appropriate price reduction or to terminate the contract unless the request is objectively impossible to satisfy or is excessively onerous for the Supplier.
Products showing clear signs of tampering or damage caused by improper use or external agents not attributable to manufacturing defects are not covered by the warranty.

12.5) The buyer, in addition to following the procedures indicated in Article 10 of these conditions, must also submit their request in writing to the Seller, who will indicate their willingness to comply with the request – or the reasons preventing them from doing so. In the same communication, the Seller will indicate to the Buyer the shipping or return methods for the goods as well as the expected deadline for returning or replacing the defective goods.

1. Buyer's Obligations

13.1) The buyer undertakes and undertakes, once the purchase procedure has been completed, to print and keep a copy of these general conditions, which, moreover, he/she will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, in order to fully satisfy the condition set forth in Legislative Decree no. 206 of 6 September 2005.

13.2) The Buyer is strictly prohibited from entering false, invented, or fictitious information in the registration process using the dedicated electronic form; the personal details and email address must be exclusively the Buyer's own personal information and not those of third parties or fictitious data. The Buyer therefore assumes full responsibility for the accuracy and truthfulness of the information entered in the electronic registration form, which is used to complete the product purchase process.

13.3) It is expressly forbidden to make duplicate registrations for the same person or to enter third-party data. The Seller reserves the right to legally pursue any violation or abuse, in the interest and protection of all consumers.

13.4) The Buyer indemnifies the Seller from any liability arising from the issuing of incorrect tax documents due to errors in the data provided by the Buyer, the latter being solely responsible for their correct entry.

1. Right of withdrawal

14.1) Pursuant to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tampering with any warranty seal or simply opening and/or damaging the external packaging itself.

14.2) In particular, for contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.

14.3) The provisions relating to the exclusion of the right of withdrawal for certain categories of goods and services set forth in Article 59 of the Consumer Code remain unaffected. In particular, the right of withdrawal is excluded for:

- the supply of sealed goods that are not suitable for return for hygiene or health protection reasons and have been opened after delivery (art. 59 letter e) Consumer Code)

- for goods that are liable to deteriorate or expire rapidly pursuant to art. 59, paragraph 1, letter d); with reference to the case of exclusion of the right of withdrawal mentioned above, the Customer is informed and accepts that all food products are included among the Products that "are liable to deteriorate or expire rapidly," as the characteristics and qualities of these types of Products are subject to alteration, including as a result of inappropriate storage.

14.4) The Buyer, by exercising the right of withdrawal pursuant to this article, within the terms and according to the methods described below for the return of the products, may obtain at his choice:

• the refund of the amount paid for the products returned to the central warehouse, by crediting the relevant amount to your credit card or by bank transfer;
• a credit of an amount equal to the price of the products returned to the central warehouse, usable only on the Website.

14.5) Pursuant to Article 67, paragraph 3 of the Italian Consumer Code, the return costs will be borne exclusively by the Buyer.

14.6) Please also remember that parcels sent at the recipient's expense will not be accepted.

14.7) The Seller will refund the customer the full amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal.
The Seller reserves the right to withhold the refund until it has received the goods or until the Buyer has demonstrated that he has sent the goods back.

14.8) The Buyer and/or the recipient of the Order must necessarily contact customer service to organize the return.

14.9) The products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, in conditions such that they can be put back on sale.

14.10) The Seller will accept the returned goods, reserving the right to verify that the products have been returned in their original condition and with the original packaging.

14.11) The refund will be made through a reversal procedure of the amount charged to the Credit Card or by Bank Transfer using the bank details (IBAN code of the invoice holder) provided by the Buyer in the Return Form.

14.12) To exchange products purchased online, you must send an email to info@lovetouch.it with the order number in question. Exchanges can only be made for products of equal or greater value than those you wish to return. A refund, even partial, of the amount spent can only be obtained by returning the product to the main office.

14.13) Returns of products will not be accepted beyond the legal deadline established for withdrawal and contractual cancellation.

14.14) The Consumer who exercises the right of withdrawal in accordance with the provisions will be refunded the sums already paid within 14 days, and in any case no later than 30 days from the date on which the Seller (or the service provider) became aware of the exercise of the right of withdrawal by the Consumer.

1. Termination of contract

15.1) Should one Party default on any of the obligations under this Agreement, the other Party may request termination pursuant to Articles 1453 et seq. of the Italian Civil Code, without prejudice to the right to compensation for damages.

15.2) Pursuant to art. 1456 of the Italian Civil Code, the party intending to terminate the agreement will notify the other party by sending a registered letter with acknowledgement of receipt or certified email (PEC), specifying the reason. Termination will take effect from the date of receipt of the termination notice, resulting from the receipt returned to the terminating party, and the Buyer will be entitled exclusively to a refund of any sums already paid.

1. Communications

16.1) Except in cases expressly indicated - or established by legal obligations - communications between the Seller and the Buyer will preferably take place via email messages to their respective electronic addresses, which will be considered a valid means of communication by both parties and whose production in court cannot be contested solely because they are electronic documents.

16.2) Either party may change their email address for the purposes of this Article at any time, provided they promptly notify the other party in accordance with the procedures established in the previous paragraph.

1. Protection of the confidentiality and processing of the Buyer's data

17.1) The Seller protects the privacy of its customers and guarantees that the processing of personal data complies with Regulation (EU) 2016/679 and applicable legislation on the protection of personal data.

17.2) The personal and tax data acquired by Alpine Srl, the data controller, are collected and processed in the forms and according to the methods set forth in the site's Privacy Policy and the information provided for by art. 13 of GDPR 679/2016 and Legislative Decree 30 June 2003, no. 196 (Privacy Code), which the buyer expressly declares to have read.

1. Jurisdiction and competent court

18.1) Any dispute relating to the application, execution, interpretation, and violation of purchase contracts stipulated online through the Seller's website is subject to Italian jurisdiction, also in accordance with the provisions of art. 3 of Convention no. 80/934/EEC of 19 June 1980 (Rome Convention) on the law applicable to contractual obligations; these general conditions refer, except where expressly provided for therein, to Legislative Decree no. 206 of 6 September 2005 (Consumer Code).

18.2) In the event of disputes arising from or connected to this contract, the parties undertake to seek a fair and amicable settlement between them.

18.3) If the dispute is not resolved amicably, and in any case within six months of its inception, the dispute will be brought to the exclusive jurisdiction of the Court in whose district the Buyer/Consumer is domiciled, in accordance with Legislative Decree 206/05. In the event that the Buyer is not a final consumer, it is agreed that any dispute, even in derogation of the rules regarding territorial jurisdiction, will be under the exclusive jurisdiction of the Court of Frosinone.

1. Final clauses

19.1) This contract supersedes and replaces any prior agreement, understanding, or negotiation, whether written or oral, between the parties relating to the subject matter of this contract.

Last modified: February 23, 2025